Privacy Policy

Last updated: 27 September 2025

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from pitch–stitch (the “Site”). We are committed to protecting your privacy and handling your personal data with transparency and care.

1. Who We Are

Company name: Divisart Ltd.
Registered address: 1123 Budapest, Alkotás u. 49/A III/1. Hungary
Email: divisartmusic @ gmail.com
Phone: +36 30 3244842
Website: https://www.pitch-stitch.com

Data Protection Officer (DPO): Edit Palinkas

2. What Personal Data We Collect

When you visit the Site, place an order, or interact with us, we may collect the following personal data:

a) Automatically Collected Data

IP address
Browser type and version
Device type and operating system
Referring site or URL
Pages visited and time spent on the Site
Location data (if enabled)

b) Information You Provide

Name
Email address
Shipping and billing address
Phone number (if provided)
Payment information (processed securely via third-party processors)
Order details
Any additional information you voluntarily submit (e.g. through contact forms or emails)

3. How We Use Your Data

We use your personal data for the following purposes:

To process and deliver your orders
To communicate with you regarding your order or inquiry
To provide customer support
To personalize and improve your shopping experience
To send you updates, promotional offers, or newsletters (only with your consent)
To analyze website traffic and optimize our performance
To comply with legal obligations

4. Legal Basis for Processing (EU GDPR)

We collect and process personal data based on the following legal grounds:

Contractual necessity: To fulfill your order or respond to your request
Consent: For newsletters and optional communication
Legitimate interest: For analytics, fraud prevention, and improving the Site
Legal obligation: For accounting, taxation, or law enforcement purposes

5. Sharing Your Personal Data

We may share your data with the following trusted third parties:

Print-on-demand service provider:

• TPOP — for order fulfillment, printing, and shipping. TPOP is a France-based eco-friendly print-on-demand company committed to sustainable production.

Payment processors:

• Stripe — for secure credit/debit card payment processing.
• PayPal — for secure account-based payments and buyer protection.

Email services:

• Mailchimp — for managing newsletter subscriptions and sending promotional or informational emails (only if users have opted in).

Web hosting and analytics providers:

• Web hosting: WordPress (hosted via Tárhely.Eu Kft.)
• Analytics: Google Analytics — for anonymized site traffic and behavior tracking to help improve the website experience.
• Meta Pixel — implemented for marketing purposes to measure the effectiveness of Facebook and Instagram advertising and deliver more relevant content to users.

Legal or regulatory authorities:

• Hungarian National Authority for Data Protection and Freedom of Information (NAIH) — if required for GDPR compliance, audits, or in the case of disputes or breaches.
• Website operated under the laws of Hungary and the European Union.
• All third parties we work with are GDPR-compliant and only process data on our behalf when necessary.

6. Data Retention

We retain your data only for as long as necessary for the purposes stated in this policy, or as required by law (e.g., for tax and accounting purposes).

Order information: kept for up to 2 years
Email correspondence: kept for up to 12 months
Newsletter subscriptions: until you unsubscribe

You may request deletion of your data at any time (see Section 9).

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable basic functionality of the Site
Analyze performance and visitor behavior
Personalize content

You can control or disable cookies through your browser settings. More details can be found in our Cookie Policy.

8. International Transfers

Some of our service providers are located outside the European Economic Area (EEA). When data is transferred internationally, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent protections.

9. Your Rights Under GDPR

If you are an EU resident, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion (“right to be forgotten”)
Object to or restrict processing
Withdraw consent (for optional communications)
Data portability (in certain cases)
Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at divisartmusic @ gmail.com.

10. Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration.

11. Children’s Privacy

The Site is not intended for individuals under the age of 16. We do not knowingly collect data from children. If we learn that we have collected personal data from a child without verified parental consent, we will delete that information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

13. Contact Us

For questions or concerns regarding your personal data, this Privacy Policy, or to exercise your rights, please contact:

Email: divisartmusic @ gmail.com
Phone: +36 30 3244842
Mailing address: 1123 Budapest, Alkotás u. 49/A III/1. Hungary